Refund policy

Exchange And Return Policy

Online Exchange And Return - For Australia

Exchange Policy

All products can be exchanged or returned within 14 days of purchase. Any items brought on sale/clearance may not be refunded. A store credit will be issued.
Products must be returned in original condition, with tags and packaging intact. 
*Any extra freight is the responsibility of the customer. You will be responsible for the cost of postage both ways

All goods must be returned in a condition fit for re-sale. This includes all packaging and tags associated with the item. The item must be undamaged, unworn, unwashed and have no marks or signs of wear. If the item is not returned in “As New” condition, you may not receive a refund/exchange and will be required to pay all associated return postage costs.

When returning boots, hats and any boxed product, the original box must be returned. DO NOT damage the box.

Please use one of the following methods to return your boxed item:

  • wrap box in brown paper and seal

OR

  • use a pre-paid satchel.


DO NOT under any circumstances:

  • Write directly on the box
  • Stick postage labels directly onto the box
  • Use packaging tape directly on the box
  • Cut the box

Any of the above will result in noncompliance with our returns conditions and incur a flat fee of $20.00 for replacement packaging and return postage costs will be the responsibility of the customer.

Returns & Exchanges

To initiate a return or exchange please email info@krsm.com.au or phone 07 41216634.

Please include the following:

  • A copy of your invoice number with returned items listed
  • A description of new size or colour required in exchange
  • Affix appropriate postage to return your parcel with comprehensive tracking
  • Return by mail to Kingtsons Rural Supplies Returns address below

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, shipping will be deducted from your refund.


Your refund can only be issued back to the original method of payment, whether that be via Credit Card, AfterPay or ZipPay. Any postage paid may not be refunded. 
Refunds cannot be transferred onto any other card/ bank account. 
For further information on how your AfterPay refund works, please click here: https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds

Faulty Products

Follow the guidelines as for 'Returns & Exchanges' but please include a note explaining the fault and advising if you would like a replacement or a credit

Address For Items To Be Exchange / Return / Faulty Products:

Kingstons Rural Supplies
Mail Order Returns 
Attention: Tracy
42 Gympie Road
Tinana, QLD 4650
Australia 



Note: Kingstons Rural Supplies does not take responsibility of returns lost in transit. 

Alternatively, email: Info@krsm.com.au
Or phone (07) 41216634 (Monday – Friday 8am – 4:30pm AEST)

 

Online Exchange And Return - For International

Return Policy International

For International customers your items must be returned within 30 days of purchase. 
Products must be returned in original condition, with tags intact. 
Return for refund only (No exchanges) 
If you wish to make an exchange, please return your items for a full refund and re-order online.

Please include the following: 

  • A copy of your invoice number or order confirmation with returned items listed
  • Affix appropriate postage to return your parcel with comprehensive tracking please keep your postage receipt as proof of shipping purchase)
  • Return postage costs are the sole responsibility of the customer. Parcel must be pre-paid, we will not accept cost on delivery return parcels
  • Customers will be solely responsible for all duties and taxes
  • Your refund will be credited back in AUS Dollars at the current exchange rate

 

Address For Items To Be Return:

Kingstons Rural Supplies
Mail Order Returns 
Attention: Tracy

42 Gympie Road
Tinana, QLD 4650
Australia 

Note: Kingstons Rural Supplies does not take responsibility of returns lost in transit. 

Alternatively, email: info@krsm.com.au
Or phone 00-61-7 41216634 (Monday – Friday 8am – 4:30pm AEST)

Your refund can only be issued back to the original method of payment, whether that be via Credit Card, AfterPay or PayPal. 
Refunds cannot be transferred onto any other card/ bank account. 
For further information on how your AfterPay refund works, please click here: https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds

Faulty Products

If your product is faulty, please outline the details of the faulty with clear photograph of the products attached and email to: info@krsm.com.au
Return Department will then assess your situation and provide you with the relevant return information.